Support and safety

Tap Folk is operated by 2G Solution LLC.

Conversation help

Create a private conversation and send its invitation only to the intended person.
The creator approves the waiting participant. A conversation accepts one guest.
Compare the safety fingerprint using a separate trusted channel.
The recipient accepts each file offer before bytes are transferred.
Supported limits: images 20 MiB, PDF 25 MiB and MP4 100 MiB. PDF has at most 200 pages; video supports H.264, up to 4096-pixel dimensions and ten minutes.
Enter sends a message; Shift+Enter adds a new line. New entries scroll into view, and files appear in the conversation timeline.
Use Reply beside an entry. Select one or more entries, then choose Delete for me or Delete for both for your own entries. No deleted-message placeholder is shown.
Use Emoji to search the emoji picker. No recent-use history is stored.
Use Record disguised voice to choose a pitch, record up to 60 seconds, preview, then send. Microphone permission is optional; the recipient must accept the voice offer.
Android uses secure-window capture protection. iPhone covers private content during detected recording, mirroring and app inactivity; still screenshots cannot be guaranteed blocked.
Both participants finishing removes the relay conversation. End and block requests immediate deletion.
Conversations cannot be recovered through a login or account.

Report a problem

Use the in-app report action to choose a reason and selected text, then review the consent screen. Keep the report reference for support. You can end and block without sharing readable conversation content.

Request data deletion

Use End and block in an open conversation to delete its relay content immediately. To request deletion of a voluntary report, email support@2-g.net with the report reference and receipt shown after submission. The receipt verifies control of that report; do not include conversation text, invitation secrets or private attachments. For hosting metadata, describe the platform and approximate request time. We review requests against the available identifiers and applicable security or legal retention needs. We cannot remove copies saved by another participant, data held by your email provider, or records we cannot reliably identify as yours.

Useful troubleshooting details

Include the platform, application version, approximate time and a description of the problem. Do not send invitation secrets, encryption keys or private files. For emergencies, contact the appropriate local emergency service.

This release is undergoing security and platform acceptance validation. Avoid sensitive use until validation is complete.